Sunsational Swim School Support

Swimming Pool 1

• Do we need our own pool for the lessons?

Booking 6

• I filled out a Registration Form. Why haven’t I been booked yet/why haven’t I been contacted by an instructor?
• What availability do instructors have in my area?
• How long does it take to book an instructor?
• Can you tell me who is available before I register? or “I don’t want to enter my cc info to register unless I know someone is available”
• Can I talk with my instructor before I am booked?

View all 6

Sunsational Swim Instructors 2

• What qualifications do your instructors hold?
• What if we do not like the Instructor?

Learn to swim guarantee 2

• What is your Learn to Swim guarantee?
• Do students with autism/special needs qualify for Guarantee?

Billing 4

• What forms of payment do you accept?
• Can my friends pay separately if they are on my registration?
• What forms of payment do you accept?
• How does billing work?

Cancellations 1

• What is your cancellation policy for the package?

Insurance 0

General 10

• Where are you located?
• What lesson package should I register for?
• Why should I put my child in private lessons?
• How early can I start my baby in swim lessons?
• My child tells me he doesn't want to take swim lessons, should I listen to him, or put him in lessons anyway?

View all 10

Scheduling 1

• What is your reschedule policy for a lesson?